... if, in the span of 3 days, your boss tells you:
A) you are not shrewd and nasty enough, and
B) he hopes he doesn't reach the stage of him using a stick
A) came about because he thinks you were too nice to an agent. He expects you to change, ie. become nastier. Why? Because that is a pre-requisite to be in the business world!
If I have to change this aspect of my character because of my environment, then I'll rather change my environment.
B) came about because he thinks you are too soft, and have been bullied by the customer. This part I can agree. I need to be more assertive and must learn to put my foot down.
All said and done, my boss is a nice guy. This mild outbursting from him might have been a while in the making, meaning he's been holding it within until now.
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